Workspace not resolved
Missing auth
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Voicecare Core

Presence Board

Keep operator availability, claimability, and current call ownership aligned before the queue turns messy.

Presence boardQueue Table
OverviewQueue snapshot and operator focusQueueSearch, sort, and inspect handoffsPresenceAvailability and ownership alignment
Current operatoroffline
offline

Load workspace auth to resolve operator state.

Available0
0

Operators ready to take the next handoff.

Busy0
0

Operators already on live calls or active work.

Active calls0
0

Use this to spot ownership drift before a queue jam.

Presence board

Operator availability snapshot

0 operators

Sign in with a workspace JWT to resolve operator presence.

Operator Presence

Queue routing starts with explicit availability

offline
Current operatorUnknown operator

Status should reflect whether this operator can safely receive a handoff.

Available now0

Operators who can take the next handoff without manual reassignment.

Busy operators0

Operators already engaged in active work or a live voice session.

Active call ownership0

Current call ownership should stay aligned with queue routing and ChatAgent assignment.

No operator presence loaded yet

Load a valid workspace JWT to hydrate available operators, handoff targets, and live ownership state.