Workspace not resolved
Missing auth
Utilities
Open utilitiesBusiness planeLegacy phone
Voicecare Core

Live Sessions

Work the live queue, claim AI handoffs, and keep operator presence aligned with runtime dispatch state.

Shared queueRuntime readinessOpen Queue
OverviewQueue snapshot and operator focusQueueSearch, sort, and inspect handoffsPresenceAvailability and ownership alignment
Queue overview0
0

Handoffs that need a human claim next.

Live ownership0
0

Calls already in active operator or AI flow.

Follow-up backlog0
0

Call outcomes waiting for a deliberate next step.

Recording pending0
0

Use Operations when this starts climbing.

Queue

Session mix

Awaiting queue sync.

LIVE
0
HANDOFF
0
FOLLOW_UP
0
DONE
0
Presence

Availability snapshot

Open board
Current operatoroffline
offline

Load workspace auth to resolve operator state.

Available0
0

Operators ready to take the next handoff.

Busy0
0

Operators already on live calls or active work.

Active calls0
0

Use this to spot ownership drift before a queue jam.

Presence board

Operator availability snapshot

0 operators

Sign in with a workspace JWT to resolve operator presence.